サービス接遇検定

サービス接遇検定とは?受験資格・科目・合格率・難易度・合格基準等を解説

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サービス接遇検定とは?

サービス接遇検定は、サービス業における接客スキルとマインドセットの向上を目指す検定です。

この検定は、サービス業務における適切な心構え、対人心理の理解、応対技術、言葉遣い、態度や振る舞いなどを評価します。受験者は、サービスに対する考え方や行動のパターンを学びながら、おもてなしの心と形を育てることができます。

「サービス接遇」とは、相手に満足を提供する行動を指します。これには、相手が快適だと感じるような世話や、感じが良いと思われる言葉遣いでの接客が含まれます。サービス接遇検定は、これらの要素を総合的に評価し、サービス業におけるプロフェッショナルな接客スキルを認定するためのものです。

サービス接遇検定は、1級、準1級、2級、3級の4グレード実施されています。

サービス接遇検定の受験資格は?

サービス接遇検定に受験資格はありません。

サービス接遇検定の概要

科目・出題範囲

サービス接遇検定の科目・出題範囲は、筆記試験が理論(サービススタッフの資質・専門知識・一般知識)と実技(対人技能・実務技能)、面接は1級がロールプレイング(テレセールス・セールストーク)、2級が3人一組でおこなわれる簡単なロールプレイング(基本言動・接客応答・接客対応)です。

出題形式

サービス接遇検定の出題形式は、1級が記述問題・面接、準1級が面接、2級・3級が選択問題(マークシート方式)・記述問題です。

試験時間

サービス接遇検定の試験時間は、筆記試験の1級が130分、2級が110分、3級が100分、面接は1級ががテレセールス1~2分、セールストーク1~2分、2級が約10分です。

合格基準(合格ライン)

サービス接遇検定の合格基準は、筆記試験が「理論」「実技」各60%以上の得点です。面接の合格基準は公開されていません。

受験料

サービス接遇検定の受験料は、以下となります。

1 級 7,800円
準1級 5,900円
2級 5,200円
3級 3,800円
1 級・準1 併願 13,700円
準1・2級 併願 11,100円
準1・3級 併願 9,700円
1・2級 併願 13,000円
2・3級 併願 9,000円
1 級・準1・2級 併願 18,900円
準1・2級・3級 併願 14,900円

試験会場

サービス接遇検定の試験会場は、全国29ヶ所にあります。面接会場は、全国の主要都市に点在しています。

サービス接遇検定の免除制度

サービス接遇検定は、筆記試験に合格し面接試験で不合格となった場合、次回、次々回の筆記試験が免除されます。

サービス接遇検定の日程

サービス接遇検定は、6月、11月、2月の年3回実施されていますが、団体受験のみの回、2級・3級のみ実施の回があります。

申込み期間

サービス接遇検定の申込み期間は、例年4月上旬~5月中旬、9月上旬~10月中旬、12月上旬~1月中旬です。

試験日

サービス接遇検定筆記試験の試験日は、例年6月中旬、11月上旬、2月上旬です。

サービス接遇検定の面接の試験日は会場ごとに異なり、筆記試験から1~2ヶ月の期間で実施されます。

合格発表日

サービス接遇検定の合格発表日は、試験3週間程度です。

サービス接遇検定の合格率・受験者数

  1級 準1級 2級 3級
合格率 受験者数 合格率 受験者数 合格率 受験者数 合格率 受験者数
第61回 43.0% 388名 85.0% 2,429名 70.3% 5,323名 76.0% 7,714名
第59回 46.8% 417名 84.2% 1,822名 70.4% 6,293名 75.0% 8,639名

サービス接遇検定の難易度は?

サービス接遇検定の合格率は、3級が75%前後、2級が70%前後、準1級が85%前後、1級が45%前後となっており、難易度は、準1級、2級・3級は易しい、1級は普通レベルと言えるでしょう。

サービス接遇検定の勉強法・対策方法は?

サービス接遇検定の勉強には、実務技能検定協会推奨の「サービス接遇検定 公式テキスト」と「サービス接遇検定 実問題集」を使用しましょう。これらの教材を用いて、効果的な学習を進めることができます。テキストは出題領域ごとに構成されており、事例問題、正答、解説の繰り返しで学習を進めることができます。まずはテキストを一通り読み、その後、問題集を何周かして理解を深めましょう。

サービス接遇検定の出題傾向は一定であり、過去問を繰り返し解くことで出題パターンを掴むことが重要です。出題形式は、サービススタッフの資質、専門知識、一般知識、対人技能、実務技能などの領域に分かれており、選択問題と記述問題が含まれます。特に記述問題では、敬語の正しい使用や、具体的な状況に基づいた適切な対応を記述する能力が求められます。

学習のポイントとしては、サービス接遇の考え方を問う問題と、一般・経済・社交の基本知識を問う問題に分けて考えることが有効です。間違えた問題については、テキストやインターネットで関連知識を確認し、理解を深めることが大切です。

このように、サービス接遇検定の勉強は、適切な教材の選択と、出題傾向を理解することが鍵となります。また、敬語の正しい使用や具体的な対応策の記述能力を磨くことも重要です。

サービス接遇検定の対策におすすめのテキスト・参考書

サービス接遇検定の対策ができる予備校・講座

サービス接遇検定実施団体

公益財団法人 実務技能検定協会

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Mitzi2025-03-24 18:39:35

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The forearms are located on the decrease arm and are answerable for manipulating the hand and wrist in addition to being responsible for grip strength. However, the biceps also includes different elbow flexors such as the brachialis. That mentioned, additionally it is possible to emphasise the quadriceps (forward lunges, leg extensions, and leg press) or the hamstrings (deadlifts, leg curls, reverse lunges) and in addition isolate the glutes. By pairing complementary groups, you maximize the load on major movers whereas additionally recruiting stabilizers for practical energy. For extra nice examples of full physique workouts with dumbbells, check out my article, the Whole Body Dumbbell Exercise. If you only have access to a set of dumbbells, listed right here are the exercises I’d advocate incorporating into your program. We’ll start out with a selection of barbell workouts and then transfer on to a dumbbell exercise adopted by a cable train. This is a horrible thought that may considerably hinder your progress. Use our protein consumption calculator to calculate your day by day want. Now let’s go over a few of the finer details like units, reps, and rest. This is a biceps isolation train the place it is tough to cheat and simple to focus on your biceps working. To maintain the work focused in your biceps (and brachialis, which lies underneath), hold your elbows barely in entrance of your shoulders, or no much less than by your sides, and don’t let them drift back. Being the king of bicep workouts, the barbell bicep curl is a straightforward but very efficient train for growing and strengthening your biceps. One of the best determinants of a program’s success is whether or not it provides a trainee with sufficient relaxation between sessions. In reality, this is among the primary areas that trainees get mistaken, especially newbies. Some should still choose to use a really bodybuilding particular program and hit every muscle hard once per week. To do that, bodybuilders will often train possibly 5 days or even 6 days per week. On the opposite hand, another examine revealed through SportRxiv, analysed knowledge of 20-minute exercises that repeated simply once per week. References: what side effects can occur from taking anabolic steroids [https://www.instapaper.com/p/16022445]

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