ホスピタルコンシェルジュ検定試験

ホスピタルコンシェルジュ検定試験とは?受験資格・科目・合格率・難易度・合格基準等を解説

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ホスピタルコンシェルジュとは?

情報社会が進展する中で、患者さんが自ら病院を選ぶ時代となり、医療機関においては医療の質だけでなく、患者が満足する職員の対応が重要視されています。

ホスピタルコンシェルジュは、患者とのコミュニケーション能力と必要な知識を兼ね備えた人材を指します。

受付や会計などの業務において、正確な知識と優れた対応を提供することで、患者の満足度を向上させる役割を果たしています。

ホスピタルコンシェルジュは1級、2級、3級の3グレード実施されています。

ホスピタルコンシェルジュ検定試験の受験資格は?

ホスピタルコンシェルジュ検定試験に受験資格はありません。

ホスピタルコンシェルジュ検定試験の概要

科目・出題範囲

ホスピタルコンシェルジュ検定試験の科目・出題範囲は、以下となります。3級は学科試験のみです。

学科試験 1. 医療機関における接遇
病院接遇の基本・応用/院内コミュニケーション/電話応対/医事担当者としての心構え/社会人としての一般常識 等
2. 医療人としての一般常識・専門知識
医療保障制度/医療機関等の概要/医療関連法規/診療報酬等の知識/保険請求の知識/専門用語等の知識/医療機関におけるコンピュータの基本と活用/医療界の動向/原価管理 等
実技 医療機関における接遇・マナー
接遇マナー/コミュニケーション技能/医療機関における知識・電話応対 等
基本動作および場面に応じた接遇と専門知識

出題形式

ホスピタルコンシェルジュ検定試験の出題形式は、1級・2級が記述式(選択・記述)・ロールプレイング、3級がマークシート(択一式)です。

試験時間

ホスピタルコンシェルジュ検定試験の試験時間は、1級・2級の学科試験が120分、実技が15分程度、3級の学科試験が60分です。

合格基準(合格ライン)

ホスピタルコンシェルジュ検定試験の合格基準は、学科試験が「医療機関における接遇」「医療人としての一般常識・専門知識の」各分野で約60%以上の得点をし、かつ合計で約80%以上の得点、実技試験が「接遇・マナー」「説明の明確さ(含専門知識)」の各分野で約50%以上の得点をし、かつ合計で約70%以上の得点です。

受験料

ホスピタルコンシェルジュ検定試験の受験料(税込)は、以下となります。

  学科 実技
1級 6,500円 6,500円
2級 4,400円 4,900円
3級 3,300円

試験会場

ホスピタルコンシェルジュ検定試験は在宅受験です。自宅でテキスト、ノート等の資料や計算機を使用して答案作成をおこないます。

ホスピタルコンシェルジュ検定試験の免除制度

ホスピタルコンシェルジュ検定試験に免除制度は、ありません。

ホスピタルコンシェルジュ検定試験の日程

申込み期間

ホスピタルコンシェルジュ検定試験は申込時に受験可能な日程のみ表示されます。

試験日

ホスピタルコンシェルジュ検定試験学科試験の試験日は、例年奇数月の第4日曜日です。

ホスピタルコンシェルジュ検定試験実技の試験日は、例年奇数月の第4土曜日です。

合格発表日

ホスピタルコンシェルジュ検定試験の合否は、試験実施後1ヵ月以内に文書にて通知されます。

ホスピタルコンシェルジュ検定試験の合格率・受験者数

ホスピタルコンシェルジュ検定試験の詳細な合格率は公開されていませんが、実施団体によると1級10%、2級が50%、3級が70%程度です。

ホスピタルコンシェルジュ検定試験の難易度は?

ホスピタルコンシェルジュ検定試験の合格率は1級10%、2級が50%、3級が70%程度となっており、難易度は1級が難しい、2級が普通、3級が易しいレベルです。

ホスピタルコンシェルジュ検定試験の勉強法・対策方法は?

ホスピタルコンシェルジュには市販の公式テキストが存在しないため、医療接遇や患者接遇マナーに関するテキストを利用して勉強を進める必要があります。また、学科試験では資料を持ち込むことができるため、試験に関する網羅性の高いテキストを事前に入手しておくと良いでしょう。

知識がある程度身についたら、実際に練習問題を解いていくことが重要です。この際、試験当日と同様に資料を見ながら問題を解く練習を行いましょう。ただし、ホスピタルコンシェルジュの検定試験では暗記よりも理解が重要であるため、問題を解くことで知識を深め、不足している部分を補強していくことが大切です。

ホスピタルコンシェルジュ検定試験実施団体

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The push-up tops this record because it's the basis of chest improvement. The following workout routines had been chosen because they present the greatest benefits to each inner and overall chest growth, as you can’t have one without the other. That’s lots of accountability in your pecs to take on, and they’re huge, so working them out completely involves lots of work. It’s straightforward to see now how anyone could miss out on completely working out each single a part of their chest. Your internal chest specifically is hard to get to, it’s liable for the inner rotation and flexion that just aren’t what come to thoughts first and foremost when we think of our chests. Isolation workouts are typically carried out with lighter weights for a better rep amount within the vary. Chest isolation workout routines ought to all the time be carried out toward the tip of your workout after you full some type of bench press and other compound actions. With a good diet and proper training strategies, you possibly can take your gains to the following stage with these isolation exercises. The flat dumbbell press (dumbbell bench press) is a compound train, however you presumably can perform the dumbbell press with one arm at a time. With a daily flat dumbbell press, people often use momentum or different muscular tissues to help transfer the load. For this train, you arrange the same means as a traditional dumbbell press, however you only carry with one arm whereas the opposite wait idles above your chest. The variety of reps and sets for an effective internal chest workout will range based on your fitness level, weekly exercise frequency, and strength coaching goals. In order to build muscle you also have to be certain your protein consumption is adequate. Most people assume that if their chest training contains exercises for the higher, center and lower pecs they're covering all their bases for chest energy and chest dimension. For higher chest muscle progress with a easy, symmetrical movement throughout, the barbell incline chest press is a should. Training your internal chest enhances general chest appearance by adding depth and definition. Sturdy inside pecs improve posture, making your shoulders look broader and extra aligned. Focused workout routines just like the dumbbell squeeze press target this space particularly, resulting in seen muscle separation that many bodybuilders desire. Low cable flyes are an alternative choice to a regular cable fly that emphasizes the higher pecs. The low cable fly is performed the actual same method as a normal cable fly, except the handles should be dropped as little as possible. You then slowly raise the handles upward to shoulder degree, rather than the downward movement of cable flyes. The inner chest is important to an impressive look from varied front and side poses. Via "Fit Life Regime," he generously shares the insights he’s gained over a decade in the field. His goal is to equip others with the information to start out their own fitness journey. To be efficient, the load should bring you to or near failure inside the given rep ranges. If wish to learn further about the way to eliminate man boobs and fight chest fat, try my article known as The Chest Fat Repair. By following evidence-based coaching principles, you possibly can achieve significant gains in both power and aesthetics. Moreover, you possibly can change the place your body is in relation to the cable machine. Standing directly within the center versus out in front of the machine may also change up the dynamics. Add in the fact that the only equipment you want is a pair of dumbbells, and that makes this probably the greatest workout routines for a chest exercise at house with dumbbells. Barbell bench presses are probably the greatest compound exercises as a end result of they work practically every upper body muscle and promote chest development. Nevertheless, one chest train isn't enough to maximise muscle development or chest development. If you don’t have any balls, you also can make this a real no equipment chest exercise by utilizing a couple of heavy books stacked together as an alternative of a ball. Each heads converge, and then the muscle inserts on the humerus, or upper-arm bone. If you have a training buddy who desires to develop their inner chest area, make certain to share this information with them as well. When you do this for the lower, middle, or upper part of the internal chest, you should be capable of really really feel the muscle tissue contract and turn out to be agency. You also can adjust a cable machine to work every a part of the internal chest. The Lower Chest fibers originate from the bottom of the sternum and travel diagonally down toward the center of the chest. The Mid Chest fibers that come off the sternum are oriented in a horizontal course nearly straight across the chest. Stretching and warming up before any workout is a should to avoid harm and get the most out of your workout. The stabilization and the form you’re going to be using during this exercise are the keys to making this train an effective addition to your routine. The advantages of the seated cable chest press include elevated chest energy and size, improved higher physique posture, and enhanced upper body symmetry. It also helps to reduce the danger of harm throughout higher body workout routines and might improve total higher physique practical strength. To carry out the flat bench press with proper kind, it’s essential to keep your shoulders pulled again and down, and preserve a slight arch in your decrease again. It’s additionally essential to breathe correctly throughout the train, inhaling as you lower the barbell towards your chest and exhaling as you push it back up. In the shoulder girdle, the serratus anterior and pectoralis minor are the main muscular tissues involved. This exercise is much like cable crossovers, however includes urgent out and bringing the arm across the middle line of the physique. As a single joint, single-sided motion, you will not be in a position to use as a lot weight as you'd in, say, a bench press. If you need to develop deep definition between your pecs, go beyond the bench. Your pecs are a huge set of fan-shaped muscle tissue, they don’t call them the pectoralis major for nothing. To carry out the exercise with correct type, it’s important to maintain your shoulders back and down throughout the motion, sustaining a slight arch in your decrease back. Avoid reducing the weights too far down, as this will put unnecessary strain on the shoulder joint. Examples embrace dumbbell squeeze press on ground, cable standing squeeze higher chest press, and weighted svend press. These workout routines enable for a extra concentrated effort on the internal pecs, aiding in their development and strength. This exercise prompts the internal chest muscular tissues, offering a great isolation exercise. It additionally engages stabilizing muscle tissue like shoulders, triceps, and core for general upper physique strength improvement. This exercise targets the internal portion of the pectoral muscles, offering a challenging variation to plain pressing movements. It also engages the triceps and shoulders for added muscle activation. The chest, or pectoral muscle tissue, are one of many largest muscle teams, which means you must hit each aspect for the right chest. The pectoral muscle tissue are divided into two major groups, the pectoralis main and pectoralis minor. This superior inner-chest workout must be carried out once per week to forestall fatigue and cramps (caused by muscle contraction). What makes this exercise special is that you will be urgent the dumbbells together the entire time, which is nice for muscle activation and the inside chest. Cable flys are one of the best exercises for actually focusing rigidity on the inner chest. Cable exercises present constant pressure, which means the muscle stays stimulated all through the entire range of motion. For a calisthenic train, diamond push-ups are superb at what they got down to do. They’re the prime instance of utilizing your body’s full pure range of motion to realize ends in hard to achieve places. Some common faults of the seated cable chest press embrace utilizing an extreme amount of weight, permitting the elbows to flare out, and arching the back. The coracobrachialis is a small muscle located deep beneath the deltoid and pectoralis major on the front inside facet of the arm. Throw in flye actions, cable crossovers, and/or pec-deck flyes on the finish of your exercise. These are isolation exercises, good for concentrating on the chest but won’t pressure you to go too heavy unless, with good type, you’re actually seeking to pack on the size with heavy weights. This exercise will increase explosive power and builds up your chest muscular tissues. All you want to do is place your palms wider than shoulder-width aside. This place will shift the emphasis onto your chest muscle tissue, making them work more durable. Another thing to note is that in my personal experience and in my evaluate of the literature, I seen there is plenty of particular person variation in relation to the best workouts for the chest. For instance, anatomical variations like how far down your pecs insert in your humerus can decide if things like bench press are a great choice for you or not. So though outcomes from studies will apply to most individuals, they don’t account for every particular person. With so many variations of push-ups available, one sort will help you develop the inner portion of your chest better than others. Many people love to do Push-ups to construct muscle mass as a end result of they are the most classic and efficient bodyweight workouts for improving endurance and energy. For efficient outcomes, incorporate these workout routines into your exercise routine 2-3 times per week. To carry out this train, you lie on a flat bench with a dumbbell in each hand, then lower the weights right down to your chest before urgent them again up to the beginning place. The triceps, which covers the whole again side of the upper arm, is concerned in elbow extension — a secondary action in the bench press. The pectoralis minor positioned underneath the pectoralis main, and the serratus anterior beneath the armpit, play roles in pulling the scapula ahead to let you absolutely prolong your arms in entrance. The upper chest muscular tissues are finest stimulated by exercises done at a degree incline. For example, the incline barbell  and dumbbell bench press or incline dumbbell flyes and cable cross-overs are excellent higher  chest exercises. When you perform chest exercises, it’s vital to target these muscle tissue successfully throughout their entire range of motion. This not solely activates extra muscle fibers but additionally ensures that you’re getting the most out of your coaching classes. Get right into a push-up place with your toes elevated on a bench or step. This body weight chest exercise may be equated to the bounce squat of push-ups. One of the most sought-after exercise routines is an at-home, no-equipment chest workout. These exercises are ideal for introducing as part of a full-body workout or for those days you actually wish to hone in on the chest. Combine up your single-arm fly work by taking a knee and adding some extra movement and core-challenging components. Your lower chest and obliques will reap the rewards of your work, too. You might be used to using dumbbells for flys, however cables or resistance bands can serve a barely different purpose. Prepare to maximize your positive aspects with our unique 12-week hypertrophy coaching program. Choose between a four or 5 day training break up and acquire 2-12 kilos of muscle over 90 days... Nice for both chest and back, the dumbbell pullover activates much of the chest from a barely unusual angle, whereas preserving arm rotation so you’re nonetheless hitting your internal chest. The inner portion of the chest is a small part of a a lot bigger muscle often identified as the pectoralis major. Maintaining a neutral grip throughout your chest workouts is a elementary approach that deserves a extra in-depth look. This hand position, where your palms face one another or are in a snug, parallel alignment, has several essential benefits. 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